Female Firebrands Author Mikaela Kiner once asked me, "Why are you so authentic?" "What does that even mean?" I responded. She rephrased, "How did you get so comfortable being you?" I responded flippantly, "Well, who else would I be?" But deep down, I knew exactly what she meant. I had spent a lot of time pretending not to be myself earlier in life, at…
Recently, we hosted brunch, and someone asked how, after living in Austin for only six months, were we able to throw our first annual ‘Naughty or Nice’ holiday party and have 40 curated guests show up. It comes down to masterful networking. I arrived in Austin, with two goals: To become part of the business community and to make friends. Before Austin, we’d…
Two causes: Hypothermia temperatures last month and Glass Onion: A Knives Out Mystery. Effect: Nothing better to do than pour a glass of wine, and reflect the shit out of 2022. So I lit enough candles to burn the house down and disavowed the need to meet anyone's expectations over the holidays (or any time, really.) First question: Did I like Knives Out 2?…
Developing Executive Presence Executive presence is the collection of skills and traits that allows leaders to lead others in order to become successful. It is intuitive and can be difficult to pin down, but you will know it once you see it or feel it. This is a main focus of my executive coaching practice. And what I'm seeing in remote work environments and…
I’m noticing a pattern in conversation with some of my coaching clients. They received feedback that they need to increase their executive presence, but the feedback stops there. So, I want to shed light on the mystery of executive presence, because when you break it down, it’s not a mystery at all. People with executive presence stand out. They command attention, project strength, and…
I’m not going to lie; I didn’t hate quarantine. But like many who are coming out of the cocoon and evolving toward our new sense of normalcy, I’m beginning to notice a few things I missed. For example, I recently attended a live event and I loved seeing many leaders I’ve worked with and feeling that raw, live energy – a.k.a. executive presence. People with…
As I was listening in the world today to what was and wasn't being said, a few important dots connected. SUPERPOWER: Listening "Change will not come if we wait for some other person or some other time. We are the ones we've been wait ing for. We are the change that we seek." No, Jenson Huang didn't say that. Barack Obama did. That led…
Increasing your charisma and mental speed or "thinking on your feet" plays a big role in how you show up as a leader and demonstrate executive presence. The goal is to be who you are and have that be exactly how you want other leaders to see you. And that takes practice. I help clients practice increasing their thinking speed by having them deliver…
Typically, I do heavy reflection and goal setting in Sept, during the Jewish high holidays, but at that time this year, I felt uninspired. #2020Sucks. So, instead, I chose the Winter Solstice to set my goals into rapid action. Raj (husband) and I created this Goals for Success Ritual - that went like this: 1. Think and Write your goals down at some point…
Building relationships is key to developing influence and power. And if you are a leader, or aspire to be one, you need both because it’s how leaders achieve success. And for introverts, it’s no different. In my executive coaching practice, one of the issues I’ve noticed that my clients struggle with is networking. It’s even more difficult for my introverted managers and leaders. That’s…
As the leader, one of the key benefits of virtual meetings is the ability to manage who speaks. Why is this important? In a meeting setting, for example, the host may layout the meeting’s goal and objectives and present the related information. Now, for most introverts, they listen to talk. They’ll want to mull through the information before making an input. As such, the…
Virtual meetings give introverts a tool to increase influence and build a stronger team. Here is some quick guidance on how to use virtual meetings to your benefit. Participating in virtual meetings Too many introverts use virtual meetings as an opportunity to hide. When you are uncomfortable in situations with large crowds, it’s easier to go unnoticed in a virtual crowd with your mic…
Executive presence is often described as one of those things that you recognize when you see it. And when you see it, it looks effortless. In a meeting for example, those who have it exude confidence, they influence, and they possess that mysterious X factor – whatever that is. But what if that’s not you? What if, in meetings, you find it challenging to…
At Amazon, meetings start in silence. For the first 30 minutes, everyone reads what is famously known as the Amazon Memo. The premise is simple: weeks prior to a meeting, the meeting leaders create a narrative memo to plan, prepare, flesh out ideas, and organize their thinking. The Amazon Memo is distributed at the beginning of the meeting and no one speaks until everyone…
For Immediate Release SEATTLE (April 2, 2019) — The Washington Athletic Club (WAC) announces a partnership with Teri Citterman, member of Forbes National Coaches Council and author of From the CEO’s Perspective. This partnership establishes the WAC as the home of Ms. Citterman’s successful CEO forum series and will also include Executive Performance coaching programs held at the WAC, Executive Book Club events, socials…
https://youtu.be/H-oYlhpii6Y Seattle, WA – Aug 2, 2018 – LeadershipLab19 (LL19), an invitation-only, exclusive peer community for growth-minded emerging executives on the trajectory to be the thought leaders and industry shapers of the future, opened its application process today for the second LL19 cohort launching October 18, 2018. Each cohort is highly-curated. Applicants must be nominated by his or her CEO or be invited to…
From the CEO’s Perspective forum is next Thursday morning, June 7th at the World Trade Center in Seattle. It’s an important conversation because over the last 18 months, we’ve seen more and more CEOs speaking up as leaders and speaking out as a citizens. The issues are highly-charged ranging from immigration, racism, sexual harassment and gun control, and the charge is amplified by the…
Branding is one of the most important activities your business can engage in. Building a strong, recognizable brand will help you connect with your existing customers, sell to new ones, and encourage loyalty and recognition. But like any other business task, successful branding requires careful planning and a smart strategy. Sixteen members of Forbes CoachesCouncil each share one way to accomplish this. . 1.…
More than a decade ago, as H. James Wilson writes in the Harvard Business Review, Daniel Goleman found that "nearly 90% of the difference between outstanding and average leaders is attributable to emotional factors, not intellectual acumen." And yet, there’s still very little value (by value, I mean investment) placed on developing these skills, most often bucketed as emotional intelligence (EQ). We could go down the…
I learned an important lesson at my last CEO forum. I was having a conversation with an influential executive at one of the world’s top consulting firms who uses his voice and influence to promote women. One thing he said that kind of blew my mind was that he felt privileged to be invited into the conversations by women about increasing women in the…
You’ve seen me clench my jaw when I say it: Research says, women will be on parity with men in the c-suite by 2085. That’s 68 years. Who’s got that kind of time! So what needs to happen? It is so unbelievably simple it makes my head hurt. There are male CEOs who think differently. They are working alongside us to show the value…
Many of you, I'm heads down working on the Leadership Lab no. 19 (LL19), a powerful, invite-only networking and leadership experience for emerging executives, who will be the thought leaders and industry shapers in our future C-Suites. It’s happening this fall, and nominations are open. For more information visit The Leadership Lab no. 19. In doing my research, I’m asking C-suite executives for advice…
If CEOs had three wishes, what would they be? Having coached and interviewed hundreds of them, I know one wish would be that the whole executive team see through the CEO’s lens into the inner-workings of the company and how each decision affects the interconnections. This is a common theme echoed throughout my coaching chambers. But having a CEO’s perspective isn’t something taught in…
When I feel a little helpless in the world, I do what I do best, which is to gather the great thinkers and ask hard questions. So that’s what I’m doing on Thursday, September 14th. We are talking about women, men and leadership, and it will be an important discussion for both men and women to attend. Even though research shows companies perform better…
I was talking with Aman Bhutani, President of the Brand Expedia Group. By the way, he'll be on the roster for the 2018 "From the CEO's Perspective" forum series, so stay tuned for those details. In the meantime...He's a leader with a mantra: Be Better Every Day. How does he do it? He threw down with two of my new favorite questions, the ones…
Don't be ridiculous... I met with the other CFO, Brandon Pedersen. We sit on the Board of Governors at the World Trade Center together and we had a cool conversation about his insight, advice and what he thinks it takes to think from the CEO’s perspective. The reason I asked is because on October 19th, I’m convening a highly curated, exclusive peer community of emerging…
Company culture isn’t an afterthought. It happens whether leaders choose to design it deliberately, or because they didn’t. Either way, culture is – and it can be directly measured by how much time, energy, communication and resources, a CEO is willing to give it. Someone I think is an amazing culture builder is Raj Singh, CEO of Accolade. I asked him something along the lines…
Two brands that sit right next to each other at the bottom of the alphabetical order. They’re also both in the business of transporting customers from point A to point B, and… they both have arrogant, tone-deaf, ass biter CEOs who blame others and make excuses when they really should just say “Sorry.” I find this juxtaposition hilarious. Now, I know what you’re…
“Business is an Adventure” discussion Jonathan Sposato, angel investor and CEO at PicMonkey, Nadia Shouraboura, founder and CEO at Hointer and Richard Branson, CEO, Virgin Atlantic I listened to a “How I Built This” podcast a few days ago, and Sir. Richard Branson was describing his audacity. He said “I didn’t know failure so the idea that someone would say no to me would…
This topic could not have come at a better time given the political environment we are currently enduring. While I know, some people feel optimistic, a good many Americans feel fearful and uncertain about their lives in the US and the future of America. And, while change in companies and organizations is different, in some ways, it evokes some of the same feelings for…
Photo credit to Fast Company's Co.Exist I am absolutely mind-crushing on Bill McDermott, CEO of SAP and author of "Winners Dream: A Journey from Corner Store to Corner Office." I just listened to his interview on Fortune Unfiltered with Aaron Task. I’m looking forward to hearing Steve Singh’s perspective on Bill, having sold his company (Concur) to SAP a few years ago. Steve’s on the…
Leaders juggle. It’s what they do. So imagine what occurs when you go from juggling a few red rubber balls to juggling hundreds of tiny puzzle pieces that fit perfectly together according to the picture on the box. How does this happen? Merge with another company or take one over as its new CEO...that’s how. That’s how I imagine Steve Singh, CEO of Concur…
Brad Smith is an "un-complicator." Every day, he faces the quicksand of complexity that emanates from being the President and Chief Legal Officer of the small country called Microsoft. From championing a Digital Geneva Convention to conveying his personal conviction and Microsoft’s stance on immigration, what I found most startling about Brad is that he deals daily with hard, thorny issues, yet he does…
Many believe executive presence or charisma is one of those mysterious aspects of leadership you’re either born with or you’re not. Some think it’s the personality that comes with being an extrovert. I don't agree with either of these viewpoints. Executive presence is how you manage your assertiveness and diplomacy in professional situations. It requires intention and practice. Like leadership itself, your DNA may…
When Delta Air Lines came to town, I was not enthusiastic. Seattle is provincial and extremely protective of our hometown brands. But when I actually met Mike Medeiros, Vice President for this region, he turned out to be a really cool guy, which made it a lot harder to maintain my cool indifference. Delta flew in swiftly to Seattle and invested itself into the…
The sound you just heard was me rolling my eyes. No, she’s not feeding chocolate to the homeless. That doesn’t even make sense. Right now, a lot of Americans are looking for some way to do something to make a difference or at least feel better about the shit show we’ve entered into. Well here you go…and it doesn’t even matter who you voted…
I’ve been feeling stuck and so are a lot of other writers I know. I don’t want to be part of the noise and distraction, but I’ve never been one to stand by in silence. Just a quick reminder here...my parents are holocaust survivors, so I look through a lens that may be different than yours. I understand the threat of extremism, but I…
Host of the C-Suite Network Conference, Jeffrey Hayzlett is a combo of Chris Isaak’s swagger and Mt. Rushmore Cowboy. I’ll admit it...I didn’t want to like him. I expected him to be pompous and maybe a little guru-esque. But damn it, he was a genuinely nice guy who asked really good questions. And you know I can’t resist a really good question! Jeffrey was…
We have a new CEO – Commander-in-Chief. Not one whom I wanted, nor one I would have hired. But I did expect him to get the job. #NotStunned #NotShocked And similar to my experiences working with any CEO for the first time, I want to get to know him. I have a pretty good idea of the leader he is today. So for my…
In my work with CEOs I've noticed a clear behavior that elevates the best ones: conviction, knowing what you stand for and demonstrating that every day. The concept is simple, but to act it is not. On a rainy night at O’Hare International Airport, I faced the choice of owning my own conviction in a small but powerful way. That night, no planes were landing or…
Benjamin Franklin said “Justice will not be served until those who are unaffected are as outraged as those who are.” I took creative license and revised his sentiment:Workforce Diversity will not be achieved until those who are unaffected are as outraged as those who are. #TRUTH Diversity is awkward. Right after the last “From the CEO’s Perspective” leadership forum, I had a conversation with…
What if women in the most powerful ranking positions helped other women come alongside them? What if that was normal? I recently listened to Supreme Court Justice Ruth Bader Ginsberg describe her challenging rise through the male dominated legal court system to the highest appointment possible. Justice Ginsberg was the second female supreme court justice ever appointed to the bench. Her story is complex…
I was meeting with a young leader interested in executive coaching. Halfway through the conversation, he told me I reminded him of the performance coach on Billions, the Showtime drama starring Paul Giamatti, Damian Lewis and Maggie Siff. I hadn’t heard of the show, so the comment meant nothing until I watched it. When I did, I wasn’t sure if I should feel flattered…
Much of the coaching work I do focuses on the ways in which executives are standing in their own way, and how we can implement behavioral changes to make them more successful. In fact, I’d go further to say, any of the work we do, typically starts there, because it’s that damaging stuff that limits success, creativity and growth. Now consider trying to change…
The Puget Sound Business Journal’s 40 Under 40 Celebration is one of the few networking events I actually look forward to. This group of business execs and leaders was particularly special - especially because two of the CEOs I coach made the list. Equally impressive were some of the other honorees I met, all of whom are doing great things for Seattle and beyond.…
It didn't take long to see that Kim Kircher is a superboss. She is the director of the Crystal Mountain Ski Patrol and one of only three women in the US to head a ski patrol. Here’s the most recent Puget Sound Business Journal article I wrote about Kim: Kim Kircher’s parents signed her up for ski lessons in the Powder Pigs program at Snoqualmie Pass…
I’m a student of the question and I have a new favorite. I’m asking all the CEOs I interview or who are guests on my CEO Leadership Forum ‘Are you a leader who loves to win or hates to lose?’ It’s interesting because often the question gets equated with failure. I’m not sure if they hear something I’m not asking or if it’s the…
It’s a question CEOs ask me frequently: how do other leaders engage and motivate employees? What can be learned? Well, in this teachable moment, it’s worst practices at its best. At Changzhi Zhangze Rural Commercial Bank, poor performance earned these eight employees a whack...literally. Do you mean spanked? Are you serious? Dead serious. If you were sitting in this bank's employee training program, that’s…
In another sold out CEO Forum, three, amazing CEOs–Ken Alterman, SAVERS/Value Village, Kimberly Harris, Puget Sound Energy and Kevin Klock, Talking Rain–shed light on their biggest challenges, mistakes and takeaways from leading a multi-generational workforce. One of the reasons I chose this topic is because a former colleague of mine said that all this talk about Millennials and their influence is making her feel…
My really smart friend, David Youssefnia, President of Critical Metrics, which makes sense out of employee data, recently shared a research paper with me. The paper, titled, “Generationally Based Differences in the Workplace: Is There a There There?” completely burst my dogmatic bubble. The research stated that all this millennial stereotyping is not entirely justified, with “minimal empirical evidence actually supporting generationally based difference.” What?!…
As we celebrate Father's Day, I thought about the people in my life who are someone else’s father, but have had an enormous impact on me. It's time to thank them. Michael Pacholok, Founder/President, Summit Assessment Solutions Mike helped me understand my own unique strengths and the impact they have on others. He showed me the value of data, and why it’s fundamental to coaching…
I’m pretty excited about Diane Neal. She’s a really cool chic, and like me, her dad played a pivotal role in her life and leadership. It was an honor to talk with her and learn more. Diane Neal serves as CEO of Sur La Table, a retailer of kitchen and dining supplies. She has learned over the years, as the retail industry has changed, some valuable lessons about leadership. Read…
You say your dad was tough on you? You felt like nothing you did was ever good enough? Or your mom was a tiger, before "Tiger Moms" were a thing? And look at you now. You succeed at whatever you set your mind to: being the CEO of something major, an exceptional athlete or a mastered musician. In a lot of peoples' minds, there’s…
I’m still marinating on the discussion I had with Rebecca and Sachi for the #WomenWhoLead event last week at WeWork. Here’s a list of takeaways, tips and habits I gleaned for rising leaders who want to be at the top of their game. Thanks again to fellow panelists Sachi Shenoy, Chief Innovation Officer of Upaya Social Ventures, and Rebecca Lovell, Director of Entrepreneurship &…
The tables were turned Wednesday evening, and instead of being the moderator, I was a panelist for the #WomenWhoLead event, hosted by WeWork. Alongside me were two, rockstar leaders: Sachi Shenoy, Chief Innovation Officer of Upaya Social Ventures, and Rebecca Lovell, Director of Entrepreneurship & Industry, City of Seattle. Our moderator was Gina Phillips, the PNW Lead for WeWork. We spoke to a room…
If you missed our conversation yesterday, I am so so sorry for you. It was unbelievable. Yesterday, three amazing purpose-driven leaders: Jim Weber, CEO, Brooks Running, Darrell Cavens, CEO, zuiliy and Darryl Rawlings, CEO, Trupanion shared their insights on how they discovered their true purpose - and how that transcends their leadership and impacts everything they do. Here are their summary points and the…
Jim Weber, CEO of Brooks Running, is one of the coolest and smartest leaders in Seattle. He has some amazing stories and I can’t wait for you all to hear them. I left our meeting at Brooks headquarters earlier this week feeling even more excited about the conversation Jim and I are going to have (along with two other exceptional leaders: Darrell Cavens, CEO of…
When I speak about leadership, I am often asked who my favorite leaders are. The smart people would skirt the question, but I don’t. The reality is, I have several favorite leaders for different reasons. Currently, I’m leadership-crushing on Raj Singh, because he truly is one of the most authentic people I know. So it was no surprise that when I posed the question…
When I talked to Daryl, a lot stood out. Something that stuck with me was the creative logic that came about when he and his friends were naming their boy band. One day, they were down at the marina and they saw a boat. “There were four guys, and the name of a boat was Forvus.” And that became their name. #MoreCleverThanOneDirection Daryl Campbell joined…
A few months ago, a zulily customer tried to return a coat. The customer service agent said he would refund her money immediately, and when she asked how to send it back, he responded with this: "Please don't send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us…
Can I get a dollar for every time a CEO tells me “It’s not about me”? It’s annoying and untrue. Frankly, it makes me trust you less. You set the standards and the pace. You set the vision. You set expectations. You motivate and engage your team and their teams. You do the things only a CEO can do. So, explain to me how…
No, not mine. Profiles of Female Genius is a book that appeared in my life many years ago. It was a gift from a very shady character. And because I have cat-like curiosity and believe it’s ‘better the devil you know, than the devil you don’t,’ I held onto it with cautious interest. About 10 years ago, I finally read it. It changed my…
When combined, my cat’s collective name is Satan. I didn’t plan it that way. I named them Matan and Sinclair, and a college kid I mentored coined the name. I tell you this because, today’s post is about a guy who started a company to help cats like Satan (and dogs). Darryl Rawlings has a passion for pets, (get the tissue before you read…
I can’t remember a time when a Dr. Seuss book wasn’t sitting in the center of my bookshelf, whether I was 8 or…38. I mean, who didn’t receive “Oh the Places You’ll Go” as a graduation gift? The sing-songy words made for a great read when I was a kid; and the nuanced meanings, even more so as an adult. His books are great…
To be clear, I’m not talking about the full on fear, Trump-like strategy where employees work for a successful leader who wins at all costs. This a someone who feels empowered by bullying, has a volatile personality and most importantly, has an exceedingly delicate ego. I’ve been there, done that. Can you tell? (At least the CEO I worked for was smart but that’s…
The latest HBR has a great article by Sydney Finkelstein on what makes a boss a Superboss. I can’t tell you how many times this article has landed in my inbox – because it’s a great one! Thank you to all who have forwarded it to me. This article reminds me of a book I read a trillion years ago called, Profiles of Female Genius. If…
I’ve been mind-crushing on David Niu ever since I met him. He told me the story of how, a few years back, he was feeling burned out so he quit life. He bought one-way tickets for himself, his wife and their 11 month old, and off they flew to explore the world. On their round-the-world trip, David interviewed entrepreneurs and learned all kinds of…
Many of my clients are successful leaders who want to continue that success in a different, more deliberate way. It’s awesome! We work together to define their true purpose and what brings them serious joy. Serious joy is my way of saying – "I help them figure out the very few things that matter most." At the highest level of leadership, a lot matters…
If you read nothing else this week, understand this: Among the high failure rate of transitioning executives, failed relationships account for a disproportionately higher percentage of all executive failure. Read it again, just in case. This was referred to in the recent release of A 10-Year Study Reveals What Great Executives Know and Do. The study tells us what great executives do that other executives…
The house was packed on February 4th during a rapid fire discussion on why more companies don’t view employee engagement as a strategic initiative. Despite the research (not to mention common sense) showing that engaged employees provide higher service, which leads to higher customer satisfaction results in increased sales and causes high profit and ultimately higher returns for shareholders, it's still difficult subject matter…
On Thursday, February 4, David is one of three CEOs that will discuss "Engaging Employees in 2016." You'll also be able to learn about his personal leadership and recommendations for measuring success of employee engagement. Read more about the event and buy tickets here. David has proven his success with TINYPulse, as you'll read in my latest PSBJ feature regarding his most recent funding…
“Well-being” rolls my mind back to the sidebar headlines on the covers of my mom’s Redbook or Better Homes and Gardens magazines circa 1979. In yellow font, they screamed “3 Easy Steps to Improving Your Well-Being.” And like most things, ‘well-being’ became so passé that it’s hip and cool, especially as it relates to employee engagement. An employee’s well-being has to do with how…
In my trimestral email, I described my theory on what inspired the great navigators, Da Gama, Magellan and Columbus, to secure a boat, rally a crew and sail off into the sunset to see if, at the very least, they’d stumble upon some sort of discoverable land before falling off the edge of the world. I asked the leaders who received the email: How…
Influence infuses everything we do in life. It’s what enables us to get further faster. An unstoppable leader will have a clearly defined purpose; they know how to leverage his or her influence. This is how a leader achieves longstanding significance. I think of it as an absolute. If you’re not influencing others, they are influencing you. A large part of my work as…
When I moved to Seattle, my first job was publicist for the Space Needle. Besides knowing random trivia like the Space Needle is as high as Elliot Bay is deep, it was around the same time that the Sonics were playing the Bulls for the national championship. We painted the player’s jerseys on the roof only to realize Shawn Kemp’s number was wrong. #Fail.…
I showed up at the gym last week for Bootcamp, and like every January, a bunch of newbies invaded my space. I know it's the human thing to do -- gather hope and intentions, get excited for what’s possible, set some goals and climb aboard the success train. But since this isn’t my first rodeo, and it’s not yours either, so let’s cut to…
For those of you that have been wondering and inquiring, I'm so pleased to finally share the big news! Here’s the 2016 line up for my “From the CEO’s Perspective” forums at the World Trade Center, Seattle. If you were lucky enough to attend our last forum in 2015, you heard the amazing stories from culture creators: Scott Svenson, CEO of MOD Pizza; Raj…
The world is dimmer for the loss of such an iconic symbol of courage and authenticity. I’m not going to claim I was the biggest Bowie fan. His influence reigned heavy before I was born. But I am an admirer of what he symbolized: the courage to live his eccentric view of the world in the most authentic way he could. For leaders and…